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HMJ Crafted – Policies

Welcome to HMJ Crafted! Our policies are designed to ensure a smooth, transparent, and safe shopping experience for all our customers. Please review the following terms carefully before placing your order.

1. Shipping Policy

1.1. Shipping Times

• We process and ship orders within 2-3 business days after receiving them. Delivery times vary based on location and shipping method chosen.
• Domestic shipping usually takes 5-7 business days.
• International orders may take 10-20 business days, depending on customs and postal services in your area.

1.2. Shipping Costs

• Shipping charges are calculated at checkout and depend on the delivery location and the weight of the products.
• Free shipping is available on orders over [insert threshold amount].

1.3. Tracking Information

• Once your order is dispatched, you will receive an email with a tracking number. You can track your order directly through the shipping provider’s website.

1.4. Delays

• We are not responsible for delays caused by unforeseen circumstances such as customs processing, postal strikes, or natural events. Please allow extra time during peak seasons.

2. Return & Exchange Policy

2.1. Eligibility for Returns

• If you are not completely satisfied with your purchase, we offer a 14-day return policy from the date of delivery.
• Items must be unused, in the same condition as received, and in their original packaging to qualify for a return.

2.2. Return Process

• To initiate a return, please contact our customer service team at [insert email/contact form] with your order number and reason for return.
• We will provide you with return shipping instructions. The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect product.

2.3. Refunds

• Once we receive and inspect the returned item, we will process your refund. Refunds are credited back to the original payment method within 7-10 business days.
• Shipping charges are non-refundable.

2.4. Exchanges

• If you would like to exchange a product, please follow the same process for returns and indicate your desired exchange item. Exchange shipping costs are the responsibility of the customer.

3. Payment Policy

3.1. Accepted Payment Methods

• We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal.
• All payments are processed securely, and we do not store credit card details.

3.2. Payment Security

• We use SSL (Secure Socket Layer) encryption to ensure your payment information is safe. Your details are encrypted and securely transmitted for processing.

4. Privacy Policy

• We are committed to protecting your personal information. Any data you provide during the purchase process (such as name, address, email, and payment information) is kept confidential.
• We do not sell, rent, or share your personal information with any third parties, except as required to complete your order (e.g., shipping providers).

For more details, please refer to our full [Privacy Policy](link to privacy policy page).

5. Cancellation Policy

• Orders can be canceled within 24 hours of placing them. After this period, we begin processing and may not be able to cancel the order.
• If you need to cancel an order, please contact our customer service team as soon as possible at [insert email/contact form].

6. Custom Orders

• For any custom orders or personalized items, please note that these are non-refundable unless the item is defective or damaged.
• Custom orders may take longer to process, and the time frame will be communicated before purchase.

7. Product Availability

• We do our best to keep our inventory updated, but on rare occasions, an item you’ve ordered may be out of stock. In such cases, we will notify you immediately and offer either a full refund or a substitute product.

8. Terms of Service

• By placing an order on HMJ Crafted, you agree to our terms and conditions. Please review these policies before making a purchase to ensure you are aware of our procedures and requirements.

If you have any questions about our policies, feel free to reach out to us +923209072686.

Thank you for shopping with HMJ Crafted!