At HMJ, we aim to provide you with the best shopping experience possible. If you are not fully satisfied with your purchase, our refund policy outlines the conditions under which you may request a refund.
- Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
The request must be made within 7 days of receiving your order.
The item must be unused, in its original packaging, and in the same condition as when you received it.
Proof of purchase (such as an order confirmation or receipt) must be provided.
- How to Request a Refund
To initiate a refund, please follow these steps:
Contact Us: Email our customer support team at [insert email address] or call [insert phone number]. Include your order number and the reason for your refund request.
Return Authorization: We will review your request and, if eligible, provide you with a return authorization and instructions for returning the item.
Return the Item: Pack the item securely and return it to the address specified in the return authorization. You are responsible for return shipping costs unless the refund is due to an error on our part (e.g., defective item or incorrect shipment).
- Processing Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within [insert timeframe, e.g., 7-10 business days]. Please note that shipping costs are non-refundable. - Non-Refundable Items
The following items are not eligible for refunds:
Gift cards
Downloadable software products
Items marked as final sale
- Partial Refunds
In certain situations, a partial refund may be granted (if applicable), such as for items not returned in their original condition or if they are damaged.
